Shipping & Returns
Shipping conditions
We ship your order safely and reliably within Germany and Austria.
- Shipping costs within Germany: 0 €
- Shipping costs to Austria: 2.95 €
Your order will typically be delivered within 2–5 business days . For deliveries to Austria, delivery may take up to 8 business days . Once your order has been shipped, you will receive a confirmation email with a tracking number.
Return conditions
If you are not satisfied with your product, you can return it within 30 days of receipt .
- Return shipping costs: The buyer bears the costs of return shipping.
- Return conditions: The product must be unused and in its original packaging.
This is how returns work:
- Contact our customer service via [email address] or [phone number] to start the return process.
- We will provide you with the return address.
- Return the product to us. Once we receive and inspect the goods, we will refund the purchase price.
A notice:
Please note that we cannot accept returns for opened or used products.
If you have any questions or concerns, our customer service will be happy to help you!